The modern web. Third party plugins galore. And the site-breaking conflicts that can come with them.
I spent most of the last 36+ hours hounding our CMS vendor after, it turns out, another vendor’s code broke our slideshows. (Not just on our site, but across the CMS’ user base.) Then their hotfix to address that broke all our ads (which run through yet another third party — would that be a fifth party?).
And every single one of these -rd/-th parties initially reacted to my reports of “something’s up on your end” with “Nah! Everything is fine! You’re crazy.”
But I’m not crazy. And I have the support ticket updates to prove it.
While all this was going on, I was also fighting our CMS team over whether or not the content-import jobs we run were slowing down dramatically — something that’s caused significant friction among out staff — and, eventually, they had to admit I was right (along with their other clients, apparently).
At least now, instead of blaming the user, they’re blaming … the hurricanes. For real.